State revenue officials said Tuesday that roughly 100,000 refund checks have been mailed after a contractor assigned to the task shut down.
The N.C. Department of Revenue (NCDOR) announced on May 15 that the print and mail vendor was not able to complete the task. They advised that taxpayers would encounter delays for physical checks sent through the mail.
Taxpayers who filed electronically and requested a direct deposit refund are not impacted by this printing issue.
On May 21, the NCDOR began mailing paper refund checks that were printed but not yet processed by the vendor. As of May 23, DOR had mailed approximately 100,000 refund checks that were impacted by the interruption in print and mail services.
The NCDOR is continuing to review and develop plans for notices that were not printed or mailed. A webpage has been created to provide the most current updates along with frequently asked questions: https://www.ncdor.gov/status-mailing-delays .
Taxpayers who have any other questions about their accounts may contact Customer Service at 1-877-252-3052.
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